Customer Service Advisor
Location: Rotherham
Salary or rate: £28,000
Contract type: Temporary 3 months to Permanent
Hours or shifts: Monday to Friday 8am to 4pm or 9am to 5pm, with every other Saturday working half days
About the role: This Customer Service Parts Advisor role is based in Rotherham and offers a salary of £28,000 on a temporary to permanent contract. Working Monday to Friday with alternate Saturday half days, this position would suit an experienced customer focused professional with a background in automotive parts or dealership environments. The role plays a key part in supporting workshop operations and delivering a high standard of service to both internal technicians and external customers. It is ideal for someone who enjoys a fast paced environment, has strong organisational skills, and takes pride in accuracy and customer satisfaction.
Key responsibilities
- Supporting workshop technicians with accurate and timely parts supply
- Handling inbound parts queries from retail and trade customers
- Placing orders and tracking deliveries to ensure efficient parts availability
- Maintaining stock levels and updating inventory records
- Upselling additional accessories and parts when appropriate
- Ensuring all paperwork and records are completed accurately and on time
Skills and experience required
- Minimum of 2 years experience as a Parts Advisor in a franchised dealership
- Proficient with Pinnacle or a similar Dealer Management System
- Strong organisational and administrative skills
- Confident communicator with excellent customer service skills
- Good knowledge of automotive parts and accessories
- Ability to work well under pressure in a fast paced environment
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