Mayor Support Officer

The role of support officer is to support a busy mayoral and combined authority office with casework, provide top-tier executive support, manage high-profile engagements, and ensure the smooth running of the Mayor’s diary. The successful candidate will be responsible for:

• Acting as the first point of contact for the Mayor, managing a busy diary and prioritising key engagements.
• Coordinating events, briefings, and meetings with senior stakeholders, ensuring seamless organisation.
• Handling sensitive and confidential matters with discretion and professionalism.
• Preparing reports, correspondence, and briefing notes to support the Mayor’s strategic priorities.
• Working closely with the Mayor’s Team Manager to ensure efficiency and alignment with wider organisational goals.
• Representing the Mayor’s office with confidence and diplomacy.
• Support where necessary in capturing communications content and covering casework where required.
• Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
• Gather relevant information to assist with resolving cases.
• Log all cases in the case work system; monitor progress and ensure all identified actions are taken.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the CCA and other staff members.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately.
• Some weekend work may be required occasionally., These roles are not eligible for Skilled Worker visa sponsorship. The Greater Lincolnshire Combined County Authority does not currently hold a Home Office sponsor licence. Applicants must therefore have the existing right to work in the UK at the time of application and for the duration of employment.

Our values and transformation

The postholder is expected to uphold GLCCA’s values and contribute to organisational transformation.

Safeguarding

Safeguarding awareness is essential; all employees must follow GLCCA’s safeguarding policies when working with vulnerable individuals.

Adjustments and accessibility

We welcome applications from everyone. If you need a reasonable adjustment at any stage of the process, please tell us at the email above and we will make arrangements.

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