Onsite Service Desk Analyst – First-Time Fix Specialist

VWFS is seeking a Service Desk Analyst for a 12-month contract in Milton Keynes. The role is fully onsite with shifts 8-4 or 10-6, involving logging incidents, providing first line fixes, and escalating where required.

Responsibilities include maintaining SLAs, prioritising tickets, and updating stakeholders. Desirable ITIL basics and service desk/customer care certs are preferred; strong communication and team collaboration are key.

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