IT Service Desk Analyst – 1st Line Support for 4000+ Users

Company: Harrods
Apply for the IT Service Desk Analyst – 1st Line Support for 4000+ Users
Location: Thatcham
Job Description:

Harrods is seeking an IT Service Desk Analyst to join our IT team in Thatcham. This on-site role provides first-line technical support to 4000+ users across Retail, Distribution and Corporate functions, covering hardware, software and devices.

The ideal candidate will own incidents end to end, troubleshoot effectively, and contribute to knowledge bases, with remote support via SCCM and Casper as needed.

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Posted: October 11th, 2026