Senior Service Specialist – Commercial Card

Overview

In this role you will support client card accounts and resolve enquiries to ensure a timely, accurate client experience. You will collaborate with Sales, Operations, Technical Help Desk and Fulfilment to deliver seamless service and act as a client advocate. You’ll manage multiple requests with varying complexity and escalate issues when needed, applying product knowledge to strengthen relationships and mitigate risk. You will work in a diverse, language-enabled team focused on delivering high-quality client level servicing and cross-functional coordination. This is an opportunity to help drive client satisfaction within Bank of America’s responsible-growth agenda.

Pay / Benefits

• Private healthcare for you and family
• Annual health screen
• Competitive pension plan
• Life assurance and income protection
• Maternity and paternity leave and family leave arrangements
• Flexible benefits and wellbeing support

Responsibilities

• Support client card accounts and handle enquiries with timely resolution
• Partner with Sales, Operations, Technical Help Desk and Fulfilment for a seamless client experience
• Maintain clear verbal and written communication with clients and internal stakeholders
• Manage multiple requests of varying complexity while working independently
• Escalate concerns appropriately and leverage product knowledge to strengthen relationships and mitigate risks

Key requirements

• Broad understanding of card management products
• Financial services or investment banking experience
• Strong client-facing experience, preferably in a servicing function
• Excellent interpersonal, communication, presentation, organization and teamwork skills
• Critical thinker with problem-solving abilities
• Strong spoken and written English; another language (French/German/Spanish/Italian) preferred
• Previous client level servicing experience essential

• Interpersonal skills
• Communication and presentation
• Organization and teamwork
• Knowledge of card management products
• Client servicing proficiency
• Multilingual communication abilities (English + another language)

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