Hybrid AI Opportunity Analyst for Customer Success

MSD seeks an AI Customer Success Consultant to join the AI Innovation Studio in the United Kingdom. You will analyze business processes, synthesize data, build value cases, and produce structured assessments guiding Opportunity Assessments and PoC planning.

The role emphasizes research, stakeholder engagement, and delivering evidence-based inputs to AI and delivery teams. You will own end-to-end value cases for AI opportunities, defining scope, success metrics, and risk factors, while

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