Service Manager (FTC) – North Lanarkshire
Registered Service Manager (FTC) – North Lanarkshire Services
INTERNAL VACANCY
Hours: 39 hours per week – fixed term until 30th June 2027
Location: Suite 3.3, Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN
Salary: £46,484.00 per annum
At Capability Scotland, our mission is to deliver the highest quality services, tailored to the individual needs of disabled people.
Our North Lanarkshire, care at home & supported Living Services provide 24-hour care to adults in their own homes and community.
About the role – Service Manager
As Service Manager you will have responsibility for managing the service so that the individuals we support receive a quality, person-centred experience. You will lead our management team and support our employees, ensuring regulatory compliance, overseeing budgets and facilities, and drive service development.
Key tasks include:
- Managing the referral process and ensuring service delivery meets protocols and customer needs.
- Overseeing staff recruitment, training, performance, rotas, and disciplinary processes.
- Budgetary and financial controls: reviewing accounts, authorising purchase orders, monitoring assets and expenditure.
- Ensuring the facility, transport provisions and service environment support safe and effective delivery.
- Ensuring statutory and regulatory requirements are met (e.g., adult/child protection, Care Inspectorate annual returns).
- Promoting and developing the service, seeking new referrals, leading business development and risk assessments.
- Conducting investigations into concerns or complaints, and liaising with relevant authorities when required.
What We’re Looking For
- Qualification: SVQ 4 Health & Social Care (or equivalent) AND a relevant management qualification.
- Proven leadership experience in a care environment, with strong understanding of service delivery, staff management, budgets and regulatory frameworks.
- Excellent interpersonal skills: you’ll engage with customers, families, social work and local authorities.
- Strategic thinker with the ability to develop and promote services, manage change and mitigate risk.
- Comfortable working across a variety of tasks (from operational/administrative to strategic) and dealing with both routine and complex issues.
Location: Suite 3.3, Dalziel Building, 7 Scott Street, Motherwell, ML1 1PN (with travel)
Driving licence required.
Working with Capability Scotland brings you lots of benefits:
- Competitive salary – £46,484.00 per annum
- We offer a fully funded SVQ – a qualification which is yours for life.
- 37 days holidays per year.
- Free PVG checks throughout your employment.
- Up to 8% company contribution pension scheme.
- Up to 3 x annual salary death in service.
- Perks at Work – shopping discount scheme.
- Cycle to work scheme.
- 24/7 employee assistance programme.
- Working for us means you would qualify for Blue Light & Concert for Carer discounts
*Benefits are subject to contractual terms.
Applying to Capability Scotland
A full job description of this role is available by clicking here: Service Manager
Closing date: 19th Oct 2026
Interview date: 22nd Oct 2026
For more information, or to arrange an informal chat, you can email Rachel on Careers@capability.scot (ref: CS081026)
*We reserve the right to close or extend this vacancy dependent on the number of applications. Therefore, if you are interested, please submit your application as early as possible.
General Information
- Capability Scotland is committed to providing services which embrace diversity and which promote equality of opportunity. We are happy to consider job-share applications.
- Capability Scotland is committed to safeguarding and promoting the welfare of vulnerable people and conducts thorough pre-employment checks on all preferred candidates.
- A copy of Capability Scotland’s Equality and Diversity Policy is available upon request from the HR Team.
This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme and a satisfactory PVG Scheme Record/Update. The successful candidate will be required to undergo the appropriate Disclosure Scotland vetting checks prior to appointment.
Service Manager (FTC) – North Lanarkshire
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