Product Owner: Financial Health & Vulnerable Customer Journey

NatWest Group is seeking an Industry Product Owner to design and run the Industry Journey & Operations for vulnerable arrears customers, focusing on digitisation, performance and an effortless customer experience. You’ll prioritise the journey backlog, drive agile delivery and work with external stakeholders across debt advice, charities and policy forums to shape future journeys.

You’ll monitor industry developments and incidents to strengthen resilience and ensure a best-in-class customer

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