Assistant Store Manager (m/f) – Permanent Contract

Assistant store manager opportunity — Balzac Paris arrives in Marylebone!

Founded in Paris, Balzac Paris is a B Corp certified brand championing la mode à la parisienne—chic, timeless, and cleverly twisty with our signature “Tradi-Barje” spirit (a creative blend of traditional elegance and bold, playful touches). Dedicated to eco-responsibility, we craft high-quality, sustainable pieces designed to last. As we expand internationally, we are thrilled to bring our vibrant universe to London with the opening of our new flagship store in Marylebone.

You will join the Retail team and report to our Store Manager.

RESPONSABILITIES :

1. STORE MANAGEMENT & OPERATIONS

• Comply with the procedures and strategy set by management
• Ensure an exceptional customer experience while following the sales steps
• Manage the various service providers working in the store
• Propose and implement commercial activations to exceed targets
• Uphold and guarantee the brand image
• Train and support the team (sales pitch, procedures, collections, materials…)
• Ensure the highest standards for store appearance (VM, uniforms…)
• Maintain the upkeep and cleanliness of the sales floor and staff areas

2. BUSINESS & PERFORMANCE MANAGEMENT

• Track commercial and financial KPIs
• Master the store’s P&L and stick to budgets
• Proactively put action plans in place to hit and exceed targets
• Handle bank deposits
• Deliver a weekly report and define an action plan to optimize performance

3. PEOPLE & HR MANAGEMENT

• Manage the team and adapt according to business needs
• Ensure proper team organization to prevent under or overstaffing (leave approvals, temporary staff…)
• Identify hiring needs and report them to HR
• Conduct recruitment interviews, onboarding, and offboarding alongside HR
• Submit payroll variables in line with company deadlines
• Create and optimize staff schedules
• Set up monthly check-ins with each team member and maintain tracking
• Define team and individual goals
• Conduct annual performance reviews within set deadlines
• Step in and alert HR in case of behavioral issues

4. INVENTORY & STOCK CONTROL

• Guarantee efficient stock management, delivery schedules, and smooth product rotation
• Oversee cycle counts and rolling inventories
• Ensure smooth operations of the in-store kiosk (click & collect, repair services, hot stamping…)

5. LEADERSHIP & MANAGEMENT

• Value diversity
• Support creative energy
• Foster engagement
• Share enthusiasm
• Harness the power of the team

Profile required:

• You are organized and possess excellent interpersonal skills. A true leader, you have a strong commercial drive, a results-oriented mindset, and a taste for teamwork.
• You have prior experience as a Store Manager assistant within a high-end ready-to-wear brand.

Required skills

Hard skills:

• Proficiency in the following tools: MS Office, Shopify, Biron
• Maintain and optimize inventory
• Ability to recruit and build team cohesion
• Advanced schedule management skills
• Mastery of sales techniques
• Budget management and control

Soft skills:

• Rigorous and detail-oriented
• Strong organizational skills
• Proactive mindset
• Solution-driven
• Agile and adaptable
• Strong communication skills
• Leadership

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