Housing Customer Services Advisor: Make a Real Difference

East Lothian Housing Association in Haddington is seeking a Customer Services Adviser to provide housing information and advice to tenants and customers, with a focus on the first point of contact resolution. You will ensure people receive accurate, accessible guidance on repairs, tenancy management, rent payments and anti-social behaviour.

You will handle customer complaints, promote digital services, and support the administration of the Digital Lettings Service and the Allocations Policy,

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