Customer Support Administrator

Customer Support AdministratorHersham

26,000 to 28,000

Are you looking to take the next step in your customer support career? Join a thriving and well-established business in Esher where your development truly matters.

We are on the lookout for a proactive and personable Customer Support Administrator to become a key part of a friendly, high-performing team. You will be working from modern offices, supporting valued customers, and playing a vital role in keeping operations running smoothly.

What’s in it for you?

• Hybrid working – 2 days from home after probation
• Flexible working options
• 25 days holiday + bank holidays

Responsibilities

You will be the go-to contact for customers, ensuring a seamless experience from order to delivery:

• Manage a portfolio of customer accounts daily
• Process orders and coordinate delivery schedules
• Work closely with the Sales team to support business growth
• Track orders and ensure timely, accurate deliveries
• Build strong, lasting relationships with customers
• Provide product information and updates on orders/contracts
• Handle queries and complaints with confidence and care
• Support internal teams with administrative tasks when needed

Skills required

• At least 1 year of office-based customer service experience
• Strong IT skills – ideally with SAP, Power BI, or advanced Excel
• Confident using the MS Office suite
• Excellent communication and relationship-building skills
• Hybrid working atter probation
• Own transport is essential due to location

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