Train Service Delivery Development Manager

Overview

You will lead the creation of an integrated operating model for a new railway, turning strategy into a deliverable Train Service Delivery framework. You will own the Joint Concept of Operations (JCOO) and align it with customer experience, accessibility, and control. The role requires guiding cross‑industry partners and ensuring practical, industry‑standard operational plans. This is a high-impact opportunity to shape how a major national rail project operates and serves millions of passengers.

Pay / Benefits

• Competitive salary
• Up to 12% employer pension contribution
• 36 days annual leave plus 2 extra days option
• 2 volunteering days
• Life assurance (4x salary)
• Employee Assistance Programme

Responsibilities

• Lead the development of Train Service Delivery across East West Rail
• Own and evolve the Joint Concept of Operations (JCOO)
• Ensure operational plans are practical and aligned with best practice
• Lead and influence key industry partners (Network Rail, Train Operating Companies)
• Drive operational readiness, resilience and disruption planning
• Provide leadership across customer experience, accessibility and command & control
• Translate strategic objectives into operational requirements for people, processes, systems and infrastructure

Key requirements

• Strong experience in train service delivery, railway operations or operational improvement
• Deep understanding of the UK rail industry and operational environment
• Experience developing operating models, frameworks or operational concepts
• Exceptional stakeholder management and influencing skills
• Strategic thinker with ability to deliver practical operational solutions
• Strong leadership capability within complex, multi-stakeholder environments

• stakeholder management
• influencing
• leadership
• train service delivery
• operational modelling
• operational concepts

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