Exeter CITY Community Trust is Exeter’s leading health and wellbeing charity. We deliver programmes in physical activity, education, social inclusion, and health and wellbeing to tens of thousands of people throughout Exeter and Devon. We have a large and varied portfolio of programmes, each of which seeks to address a specific need of our community. We have an exciting opportunity for a motivated and likeminded person to be part of our health team in Exeter.
Health Officer
Job Purpose
The Health Officer will work alongside and report directly to the Health Lead, providing practical support with the development, coordination and delivery of health and wellbeing programmes.
This is a varied support role, combining programme delivery, administration, participant support and programme development.
The postholder will support the Health Lead to deliver the organisation’s health and wellbeing offer, whilst taking responsibility for delivering agreed sessions and activities. They will contribute to the development of new programmes and resources, helping to ensure that activities are engaging, accessible and responsive to the needs of participants.
The role will suit someone who is confident working with people, enjoys delivering both physical activity and mental health and wellbeing sessions, and is able to move comfortably between practical delivery and administrative or programme development tasks.
Hours and Flexibility
The post is 16 hours per week. The specific working pattern will be discussed and agreed with the successful candidate as the role becomes established and programme delivery requirements become clearer.
Due to the varied nature of the role, flexibility will be required. Working hours may vary depending on programme delivery, participant needs, meetings, community activities and other priorities.
While some hours are likely to be worked during standard daytime hours, the postholder may be required to work some evenings to support the delivery of programmes and activities.
The successful candidate will therefore need to be comfortable with a flexible working pattern and understand that their hours may not follow a traditional Monday to Friday, 9am to 5pm pattern.
Every effort will be made to plan hours in advance and provide a sustainable and manageable working pattern.
Key Responsibilities
- Deliver a range of health and wellbeing sessions, workshops and programmes for individuals and groups.
- Deliver both physical activity and mental health and wellbeing sessions, adapting content and approach to meet the needs and abilities of participants.
- Take responsibility for preparing and delivering agreed sessions, including planning activities and ensuring appropriate resources are available.
- Create a welcoming, inclusive and supportive environment that encourages participation.
- Encourage participants to build confidence and make realistic, sustainable changes to their health and wellbeing.
- Recognise when participants may need additional support and provide appropriate signposting or referral in line with organisational procedures.
- Gather feedback from participants and use this to help improve future sessions.
- Work with the Health Lead to research, develop and write new health and wellbeing programmes.
- Help create session plans, activities, handouts, resources and other programme materials.
- Contribute ideas for new programmes and activities based on community needs, participant feedback and emerging opportunities.
- Research relevant health, wellbeing, physical activity and mental health information to inform programme content.
- Assist with reviewing and refining existing programmes to ensure they remain relevant and effective.
- Contribute to the development of information and supporting materials for funding applications, reports and programme delivery.
- Coordinate the practical and administrative arrangements for health and wellbeing programmes.
- Assist with participant bookings, registers, attendance records and programme communications.
- Maintain accurate and confidential participant records.
- Assist with coordinating programme dates, timetables and activities.
- Communicate with participants, partners and other organisations as required.
- Ensure programme administration is completed accurately and within agreed timescales.
Community & Partnership Working
- Build positive and professional relationships with participants, volunteers, community organisations and delivery partners.
- Help promote health and wellbeing programmes and opportunities within the local community.
- Attend community events, meetings and activities as required.
- Represent the Health team in a professional and approachable manner.
- Identify opportunities for collaboration and share these with the Health Lead.
Monitoring & Evaluation
- Collect and record participant feedback, attendance and relevant programme data.
- Monitor participation and engagement across programmes.
- Maintain appropriate evidence of programme activity and outcomes.
- Contribute information and evidence for funder reports and internal monitoring.
- Share feedback, successes, challenges and suggestions for improvement with the Health Lead.
Team Support & Professional Responsibilities
- Work collaboratively with the Health Lead and wider team.
- Take responsibility for agreed tasks and work within agreed priorities, procedures and timescales.
- Communicate effectively with the Health Lead regarding programme delivery, participant needs and any issues or concerns.
- Maintain appropriate professional boundaries and confidentiality.
- Follow organisational policies and procedures, including safeguarding, health and safety, data protection and lone working.
- Attend relevant meetings, training and professional development opportunities.
- Be willing to undertake other reasonable duties that support the delivery and development of the Health and Wellbeing programme.
Experience and Knowledge
- Experience of working with people in a health, wellbeing, community, support, physical activity, mental health or similar setting.
- Experience of delivering group sessions, activities, workshops or programmes.
- Experience, training or demonstrable ability to deliver physical activity and mental health/wellbeing sessions, with a willingness to develop skills in areas where additional training is required.
- Experience of working with people with a range of needs, abilities and backgrounds.
- An understanding of the importance of physical and mental wellbeing.
- Experience of administrative tasks and maintaining accurate records.
- Experience of working as part of a team and following agreed plans, procedures and guidance.
Skills and Abilities
- Excellent communication and interpersonal skills.
- Able to engage and build positive relationships with participants.
- Able to adapt sessions and communication to meet different needs.
- Organised with good attention to detail.
- Able to manage a varied workload and prioritise tasks effectively.
- Comfortable using IT, email and standard office software.
- Able to contribute ideas and work creatively when developing programmes and resources.
- Able to work independently on agreed tasks whilst recognising when to seek support or guidance from the Health Lead.
- Able to work flexibly and adapt working hours around programme and participant needs.
Personal Qualities
- Friendly, approachable and non-judgemental.
- Passionate about supporting people to improve their health and wellbeing.
- Reliable, flexible and proactive.
- Comfortable working with people from different backgrounds and circumstances.
- Willing to learn and develop new skills.
- A positive team player who is happy to support wherever needed.
- Confident taking responsibility for agreed tasks whilst working under the direction of the Health Lead.
- Flexible and willing to work occasional evenings where required for programme delivery.
- Relevant qualification or training in health, wellbeing, physical activity, mental health, community work or a related area.
- Experience of creating session plans or participant resources.
- Experience of monitoring and evaluating projects or programmes.
- Experience of working within a funded programme.
- Knowledge of local health, wellbeing, community or support services.
- Training in safeguarding, mental health, behaviour change, physical activity or health coaching.
Key Outcome of the Role
The Health & Wellbeing Coordinator will provide the Health Lead with additional capacity to deliver, coordinate and develop health and wellbeing programmes, enabling the Health team to provide a wider range of accessible and meaningful opportunities to the community.
The postholder will be an important part of the Health team, supporting the Health Lead to turn programme ideas into practical activities, deliver high-quality sessions and ensure participants receive a positive and supportive experience.
Exeter City Community Trust is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.
Terms
Location: Exeter office, community based.
Contract Type: Fixed term to 31 August 2027
Hours: 16 hours per week, worked flexibly
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