IT Service Delivery Lead — Service Desk & ISO 20000

Opencast, a growing tech consultancy in Newcastle upon Tyne, seeks an experienced IT Service Delivery Manager to lead the Service Desk, own day-to-day operations and drive ITIL-aligned processes while safeguarding ISO 20000-1 certification.

This hands-on role is based at our Newcastle HQ, involving incident, problem, change and knowledge management, plus mentoring staff and delivering end-user training to ensure high-quality IT support across the business.

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