Responsibilities
- To manage a professional, comprehensive and efficient reception and administration service
- To support the outpatient clinics and the admissions team across relevant departments
- To ensure that an efficient and caring service is provided to all patients within the relevant clinics / services
- To promote a positive image of the Trust’s outpatient and admissions services through the provision of excellent customer service to patients, relatives/carers and external stakeholders, demonstrating a commitment to putting patients first
- To ensure high standards of data entry and quality are achieved and sustained across all services, in both paper and electronic record-keeping
- To ensure adherence to the Trust’s Access Policy at all times
We are looking for an experienced clinic manager to work within a busy and dynamic multidisciplinary team overseeing our new Moorfields at Ealing. The admin team that the post holder will be overseeing and also have a base onsite. Role is based onsite at Croydon and will occasional travel to other smaller outreach sites. You will be responsible for the day to day operational management for this site and the line management of the satellite administrative teams and an understanding of HR management and people management skills are essential to the role. You will be able to work effectively and proactively with team off-site, requiring excellent interpersonal and communication skills, as the post holder is expected to liaise effectively and sensitively with a wide range of people, including senior management, clinicians, patients and external stakeholders. Effective management of the RTT performance target for both admitted and non-admitted pathways are essential to the role, and previous RTT experience is necessary. If you feel you have the necessary skills and experience needed for this role then we would love to hear from you.
At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
- Salary including High-Cost Area Supplement
- Opportunity to join the NHS Pension Scheme
- Free 24/7 independent counselling service
- Learning and development opportunities
- Easy and quick transport links
- A range of attractive benefits and discounts
- Access to Blue Light Card and other NHS Discount Schemes
- Free Pilates classes
- Full support and training to develop your skills
- Flexible working friendly organisation
To see the full range of benefits we offer please see our Moorfields benefits document.
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