Student Liaison Officer

Are you an inspiring Student Liaison Officer, with a passion for supporting learners to gain the core skills they need to thrive in work and life? Join a forward-thinking college where education changes lives. What You’ll Be Doing

• Reporting to the Student Liaison Manager, the Student Liaison Officer will provide a positive role model to students and promote good behaviour by engaging with students and staff and responding in a professional manner to de-escalate confrontational situations which may occur in the College from time to time.
• Acting as a College ambassador at all times the Student Liaison Officer will ensure a safe, secure and welcoming learning environment for staff, students and visitors, liaising with individuals and teams within the College, agencies and community group
• You will:
• Work on a daytime and evening shift – as directed by your Student Liaison Manager
• Be an integral part of the cross-college student services and support Team monitoring student behaviour, intervening and managing behaviour when appropriate
• Monitoring the common areas of the College property to support and maintain expected behaviour.
• Identify and challenge student behaviour deemed outside college expectations in a non-confrontational manner.
• Undertake regular routine student liaison checks of all internal and external areas identifying students who may not be in their timetabled lessons
• Supervise students at break times, ensuring students are respectful of their surroundings, staff and of each other.
• Assist all staff in encouraging the continually positive behaviour, punctuality and attendance of all studentsYou should have:
• English and Maths qualifications at level 2 or above
• Have,or be willing to take, the Designated Safeguarding Lead qualification
• Behaviour management, de-escalation and/or relevant qualification that supports student safety aims, is desireable.
• Understanding of Child and Vulnerable Adult protection (Safeguarding Agenda) and the willingness to increase knowledge
• In addition, you will demonstrate:
• Excellent communication and interpersonal skills with the ability to build positive relationships with students, staff and external agencies
• Experience of providing support, advice or guidance ideally within an education, student services or customer facing environment
• Strong organisational and administrative skills with the ability to manage multiple priorities, maintain accurate records and meet deadlines
• Ability to identify and respond appropriately to student concerns, including knowing when issues should be escalated or referred to other support services
• Ability to work effectively both independently and as part of a wider team, demonstrating a flexible and proactive approach
• Commitment to delivering an inclusive, student focused service, with an understanding of confidently, equality, diversity and professional boundariesA competitive salary of £30,060 – £32,926 per annum, inclusive of London Weighting, dependent on qualifications and experience
• Generous holiday and pension packages
• Ongoing CPD and strong links with industry
• Free parking and access to travel-to-work and technology assistance schemes
• The opportunity to be part of a passionate, supportive team focused on learner success

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