Tenancy sustainment officer

Company: G2 Recruitment Group Limited
Apply for the Tenancy sustainment officer
Location: London
Job Description:

About the Role

Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns.

Responsibilities

  • Case Management: Manage a caseload of vulnerable residents with complex personal needs, mental health issues, or safeguarding concerns.
  • Assessments & Support Plans: Conduct home visits and holistic assessments to draft, monitor, and review personalized support action plans.
  • Income Maximization & Benefits: Provide specialist guidance on Universal Credit, Housing Benefit, Discretionary Housing Payments, and debt management.
  • Safeguarding & Welfare: Perform regular welfare checks, identify risks of domestic abuse or exploitation, and submit appropriate safeguarding referrals.
  • Multi-Agency Working: Build and maintain networks with health services, social care, employment training providers, and voluntary organizations.

Required Skills

  • Interpersonal & Communication Skills
  • Legal & Financial Knowledge
  • Case Management & Administration

Preferred Skills

  • Specialized Professional Knowledge
  • Qualifications & Professional Development
  • Strategic & Adaptive Problem-Solving

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Posted: October 12th, 2026