Product Manager

About the Role

The Product Manager leads the delivery of Virgin Active’s fitness product, creating exceptional experiences across Personal Training, Gym Floor and Group Exercise while driving member engagement and commercial performance. The role sits within the Product Team and is full time at 40 hours per week. The postholder recruits, develops and inspires a high-performing fitness team, ensuring industry-leading standards, innovative programming and outstanding member outcomes that bring the wellness proposition to life.

Key Responsibilities

• Owning all Product delivery in club through the PT, Gym Trainer and Group Exercise function.
• Acting as an ambassador of Virgin Active at all times and consistently role-modelling the highest standards of behaviour to other employees.
• Maintaining a positive, productive working relationship with other team members, being proactive, using own initiative and taking ownership of situations.
• Recruiting and training the industry’s best Personal Trainers and Group Exercise Instructors, supporting them with their personal development and class assessments, as well as development through the internal Academy.
• Delivering key in-club and external fitness events and experiences.
• Maintaining a keen understanding of industry trends affecting the club and making appropriate recommendations regarding strategic and tactical approach.
• Understanding KPIs and targets, and the importance of engaging new members into fitness and group exercise programmes.
• Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.

Required Experience & Qualifications

• Possession of a REPS Level 3 or CIMSPA equivalent qualification.

Benefits & Perks

• The opportunity to be part of a brand redefining the future of wellness.
• A premium environment with industry-leading facilities.
• Development and progression opportunities aligned to your level.
• Access to a vibrant, engaged member community.
• The platform to build your career, reputation and impact.
• 30 days (including bank holidays) annual leave, plus a Celebration Day, and the company wants employees to take them.
• Access to The Peoples Pension, with employer contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and the ability to take advantage of Club V.
• Discounts across Virgin Active, from guest passes to 50% off PT sessions.
• Access to Virgin Family, enabling communication with colleagues across Virgin Group and many discounts, including Virgin Atlantic, Virgin Holidays and Virgin Media/O2.
• 20% off food and drink at KAUAI branches located in clubs.
• Access to Salary Finance for support with loans and savings plans, and help to become a personal finance expert.

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