Hybrid Case Officer: Customer Enquiries & Complaints

MAXIMUS is a global organisation delivering health and employment services in the UK with around 5,000 staff. The Case Officer role involves handling customer enquiries and complaints from start to finish in a hands-on, client-focused administrative capacity.

The position is hybrid (office/home) with a 50/50 split. You will analyse enquiries, draft replies, liaise with Healthcare Professionals and DWP managers, and ensure case targets are met while maintaining high-quality outcomes.

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