Service Delivery Manager | Incident & CSAT Champion

Company: Mando Group | B Corp™
Apply for the Service Delivery Manager | Incident & CSAT Champion
Location: Liverpool
Job Description:

Mando Group is seeking a Service Delivery Manager in Liverpool to join the Delivery Team within the Support service on a 12-month fixed-term contract. You will manage the Service Desk, coordinate incidents, and work with clients and third parties to ensure timely resolutions.

The role requires strong client-facing skills, ITIL experience, and the ability to plan resources and report on service performance. Based in Liverpool City Centre with regular office presence.

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Posted: October 11th, 2026