TPA Liability Claims Handler
Location: RemoteSalary: Competitive, dependent on experience
We are currently recruiting for an experienced Liability Claims Handler to join a well-established Loss Adjuster managing a portfolio of Employers’ Liability and Public Liability claims on behalf of a range of insurer and corporate clients.This is an excellent opportunity for a claims professional looking to join a supportive and technically focused environment, with genuine opportunities for career development.
Key responsibilities will include:
- Managing a caseload of Employers’ Liability and Public Liability claims.
- Reviewing and assessing liability, quantum and coverage.
- Establishing the circumstances surrounding claims and identifying potential fraud or third-party involvement.
- Instructing and liaising with solicitors, loss adjusters, investigators and other external suppliers where appropriate.
- Negotiating settlements with claimants and their representatives.
- Making appropriate indemnity and liability decisions within delegated authority.
- Maintaining accurate claims records and ensuring files are handled in accordance with FCA and client requirements.
- Providing a high level of service to clients, brokers and other stakeholders.
- Identifying opportunities to improve claims outcomes and minimise claims leakage.
- Managing claims in line with agreed SLAs, KPIs and internal governance requirements.
About You
We are looking for someone with previous experience handling Liability claims, ideally within a TPA, insurer, broker or loss adjusting environment.
You’re ideally to have:
- Experience handling Employers’ Liability and/or Public Liability claims.
- A good understanding of liability principles and claims processes.
- Strong negotiation and decision-making skills.
- Excellent communication and organisational skills.
- The ability to manage a varied caseload and work to deadlines.
- A customer-focused approach with strong attention to detail.
- Experience working within delegated authority and agreed claims protocols.
CII qualifications or a willingness to work towards them would be advantageous, but relevant claims experience is the priority.
What’s on Offer
- Competitive salary based on experience.
- Hybrid working.
- Structured training and professional development.
- Opportunities to progress within a growing claims operation.
- A supportive and collaborative working environment.
- Exposure to a broad and varied portfolio of liability claims.
If you are an experienced Claims Handler looking for your next opportunity within a TPA environment, we’d be keen to hear from you.
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