HRIB is a leading insurance brokerage firm dedicated to providing comprehensive insurance solutions to businesses. With a commitment to excellence, we specialise in risk management and insurance services tailored to meet the unique needs of our clients. Hamilton Robertson have been established for 40 years and are a growing business with offices in Glasgow, London, and Bromley. Hamilton Robertson are now part of the wider JMG Group who are a Private Equity backed insurance broking group and a top 30 UK broker who place over £350+m of Gross Written Premium into the market annually.
The opportunity
The role requires the provision of excellent customer service in line with FCA and Company guidelines. The Claims Handler will form part of a professional team which requires the appropriate behaviours to be displayed at all times to ensure the success of the Claims Function. This particular role will support our Commercial & fleet claims.
Key areas of responsibility include
- Responsibility for the administration of all classes of Commercial & fleet claims, managing the end to end process from first notification to settlement.
- Duties may include but are not limited to: taking first notification from a client, validating the claim against the policy coverage, discussing and determining liability, liaising with insurers, motor claim partners and uninsured loss recovery companies, providing customers with advice on mitigating their loss and how their policy may react.
- Create a new claim file on the appropriate system upon notification.
- Ensure all claims follow the policy conditions and consult with senior management where necessary.
- Manage allocated claims accurately and at all times within the laid down service level agreements.
- Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Polices and Guides to Best Practice.
- Identify, log and handle any complaints in accordance with regulation, the Company’s Conduct Policy and Guide to Best Practice.
- Demonstrate excellent organisational skills, paying attention to detail to ensure accuracy.
- Demonstrate exceptional customer service skills at all times.
- Able to handle all queries in a professional manner.
What we’re looking for
To be successful in the role, you must have the following skills;
- Previous experience handling end to end process of Commercial & fleet claims
- Be a confident and articulate communicator.
- Good IT skills with the ability to write courteous and accurate correspondence.
- Keen interest in the insurance industry.
- The ability to work to a high level of accuracy and detail.
- The ability to prioritise and follow processes effectively.
- Exemplary customer service skills with the ability to build solid relationships with clients and insurers
- Any experience gained from working in an insurance-based organisation would be a distinct advantage.
What we offer
- Competitive salary commensurate with level of experience
- Generous holiday entitlement, including birthday day off
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