Castle Craig is seeking a commercially minded and relationship-focused professional to join our team as Business Development & Partnerships Manager.
Reporting directly to the Chief Executive and working closely with the Hospital Director, CFO, Help Centre Lead, and Marketing & Communications team, the Business Development & Partnerships Manager will lead the development and management of private referral and insurer relationships while providing oversight of commercial performance across enquiry handling and admissions conversion.
This is a highly visible role that will play a key part in supporting Castle Craig’s continued growth by strengthening referral partnerships, increasing private admissions, and ensuring opportunities are identified, measured, and acted upon.
About Castle Craig Hospital
Castle Craig is seeking a commercially minded and relationship-focused professional to join our team as Business Development & Partnerships Manager.
Reporting directly to the Chief Executive and working closely with the Hospital Director, CFO, Help Centre Lead, and Marketing & Communications team, the Business Development & Partnerships Manager will lead the development and management of private referral and insurer relationships while providing oversight of commercial performance across enquiry handling and admissions conversion.
This is a highly visible role that will play a key part in supporting Castle Craig’s continued growth by strengthening referral partnerships, increasing private admissions, and ensuring opportunities are identified, measured, and acted upon.
About Castle Craig Hospital
Founded in 1988, Castle Craig is a leading provider of addiction treatment and mental health care and is internationally recognised for its specialist expertise in the treatment of addiction.
Set within 50 acres of private woodland in the beautiful Scottish Borders, Castle Craig provides residential treatment for up to 82 patients and supports individuals across the UK and internationally through its wider network of treatment and recovery services.
Our treatment programme combines evidence-based therapies with our internationally recognised 12 Step-informed approach, helping patients achieve lasting recovery in a safe, supportive and therapeutic environment.For more than three decades, we have supported thousands of individuals and families in rebuilding their lives through compassionate, person-centred care.
Key responsibilities of the role
Private referrer and insurer relationships
- Build, manage, and grow relationships with private referrers, consultants, healthcare professionals, and insurance companies across the group.
- Identify and develop new referral sources to support sustainable growth in private admissions.
- Maintain accurate and comprehensive records of all relationship activity, contacts, and outcomes within the CRM system.
- Organise and host visits to Castle Craig for referrers and insurers, acting as an ambassador for the organisation and its services.
- Assume ownership of existing referrer and insurer relationships and ensure every partnership has clear accountability and proactive management.
- Represent Castle Craig at networking events, conferences, and industry meetings where appropriate.
Commercial oversight of enquiry handling
- Monitor and analyse key business development metrics, including enquiry volumes, referral sources, insurer activity, conversion rates, and admissions performance.
- Review monthly performance and CRM reports and present findings at performance and data meetings.
- Investigate trends in enquiry and admissions activity, identifying opportunities, risks, and areas for improvement.
- Work closely with the Help Centre team to ensure enquiries from referrers and insurers are managed promptly, professionally, and effectively.
- Make recommendations to improve conversion performance and client experience throughout the admissions journey.
Strategy and reporting
- Contribute to Castle Craig’s commercial growth strategy and business development objectives.
- Work collaboratively with the Hospital Director to align referral development activity with operational and service growth plans.
- Provide regular reports and updates to the Chief Executive on referral activity, partnership development, admissions performance, and commercial opportunities.
- Utilise organisational systems, data, and AI tools to produce accurate, insightful, and evidence-based reporting.
- Support the development of new commercial partnerships and opportunities that enhance Castle Craig’s market position and reputation.
Requirements
- A proven track record in business development, sales, account management, or partnership development, with measurable results.
- Experience building and managing professional referral networks, partner relationships, or key accounts.
- Strong analytical skills with the ability to interpret data, identify trends, and produce meaningful reports.
- Experience using CRM systems and business intelligence tools to monitor performance and inform decision-making.
- The ability to influence, collaborate, and achieve results without direct line management responsibility.
- Excellent communication, presentation, and relationship-building skills.
- Strong organisational skills, with the ability to manage multiple priorities and stakeholders effectively.
- A willingness to travel regularly and spend part of each week on-site at Castle Craig.
Desirable
- Experience within healthcare, private hospitals, healthcare insurance, or medical services.
- Knowledge of the UK private health insurance market.
- An understanding of addiction treatment, behavioural health, or mental health services.
- Experience working within a regulated service environment.
Hours
Monday to Friday, 09:00 to 17:00.
This role includes regular travel to referrers, insurers, and external meetings, together with a hybrid working arrangement that combines on-site and remote working.
Salary
£50,000 to £55,000 per annum, dependent on qualifications, experience, and demonstrated commercial success.
In addition, the successful candidate will be eligible to participate in a performance-related bonus scheme of up to 10% of basic salary, subject to the achievement of agreed objectives and business performance measures.
Benefits
- Free lunches
- On-site gym
- On-site parking
- Sick pay
- Professional development opportunities
- Hybrid working arrangement
Start date
As soon as possible.We would welcome applications from candidates who can start immediately or within a reasonable notice period.
Screening Questions
1.Business Development Achievement
Please describe a significant business development, sales, or partnership success that you have personally delivered.What was your objective, what actions did you take, and what measurable results were achieved?
2.Relationship Management
Tell us about your experience building and managing professional relationships with referrers, partners, insurers, healthcare professionals, or key accounts.How have you maintained and grown these relationships over time?
3.Data and Commercial Performance
Give an example of how you have used data, CRM reporting, or performance metrics to identify an opportunity or solve a business problem.What did you discover and what was the outcome?
4.Motivation for the Role
What interests you about the Business Development & Partnerships Manager role at Castle Craig, and how do your skills and experience align with the requirements of the position?
5.Are you authorised to work in the United Kingdom and will you now or in the future require sponsorship for employment visa status? Please note that we are not able to offer a sponsorship for this role.
6.This role requires the successful candidate to carry out regular travel to referrers, insurers, and external meetings, together with a hybrid working arrangement that combines on-site and remote working.Are you able to meet these requirements?
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