Resident Liaison Officer (RLO) – Internal & External Works
Location: Lewisham
Salary: Up to £35,000 + Package
Contract: Permanent
Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.
We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a long-term social housing programme delivering a mixture of internal and external planned maintenance works across Lewisham.
This is an excellent opportunity to join a well-established contractor on a long-term project, acting as the key link between residents, site teams, and the client to ensure works are delivered smoothly with minimal disruption.
Key Responsibilities
- Act as the main point of contact for residents throughout the programme of works.
- Communicate project information, work schedules, and access requirements to residents.
- Arrange appointments, conduct resident visits, and hold pre-start meetings.
- Manage resident expectations and resolve any queries or complaints professionally.
- Liaise closely with site managers, supervisors, client representatives, and subcontractors.
- Support vulnerable residents and ensure appropriate measures are in place throughout the works.
- Maintain accurate records of resident communications, appointments, and project updates.
- Attend site and client meetings, providing feedback on resident concerns and customer satisfaction.
- Promote a high standard of customer care and help ensure projects are delivered on time.
Skills & Experience
- Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.
- Experience working on internal and/or external planned maintenance projects within the social housing sector.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Good IT skills, including Microsoft Office and internal management systems.
- Full UK driving licence.
- A proactive, customer-focused approach.
Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.
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