Shop Floor Manager Norwich

• To work with Manager to achieve shopfloor standards including windows and exterior shopfront.
• Effectively merchandise the shopfloor- Considering both Visual and Allocation needs.
• To ensure tills are Cashed up properly and any discrepancies investigated and resolved.
• Ensuring branch H+S standards are adhered to.
• Ensuring stock checks are completed to a high level of accuracy.
• To cover branch supervisors/ managers duties in their absence as needed.
• Key Holding and Out of hours Alarm contact.
• Attend Selling/Display events as needed.

Staff management

• To train and develop the shopfloor team
• To highlight underperformance to BM/ABM and support employee with action plan
• To support the teams wellbeing needs and requirements
• Produce and communicate daily floor rota, including lunches, daily tasks via team briefing.

• Role model of excellent customer service.
• Being an escalation point for customer complaint.
• To oversee appointments at peak, ensuring maximum number of appointment and walk in customers are served when needed.
• Overseeing of custom order placements on the shopfloor.
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Knowledge & Skills

• Knowledge of Microsoft Office, Netsuite
• 3 years management/supervisor experience

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