L1 IT Service Desk Analyst – Livingston, Growth

Company: Confidential
Apply for the L1 IT Service Desk Analyst – Livingston, Growth
Location: Livingston
Job Description:

XMA in Livingston is seeking an L1 Service Desk Analyst to be the first point of contact for customers, logging and resolving IT incidents and requests with a focus on strong service delivery. You’ll troubleshoot hardware and software issues, follow ITIL-based processes, and collaborate with technical teams to ensure swift outcomes.

The role offers £25,000 per year and a benefits package including private healthcare and pension, with 25 days holiday rising to 30.

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Posted: October 11th, 2026