Ellison Institute of Technology (EIT) in Oxford seeks a proactive IT Service Desk Manager to lead and continually improve the IT Service Desk, delivering a responsive and high-quality support experience. You will own day-to-day operations, management processes, and drive continual improvement in a fast-moving research environment.
The role requires strong ITIL/ITSM knowledge, a track record of people development, and the ability to align service delivery with organisational needs.
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