ICT Service Desk Trainee – Hybrid Career Start

Bernicia is seeking a Service Desk Trainee in the North East region. Based in Ashington or Durham, you will start your ICT career in a supportive, learning-focused environment.

You’ll handle initial ICT incidents, log requests, provide user guidance for Microsoft 365 and devices, and escalate complex issues while building practical skills and a professional customer service approach through structured mentoring.

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