2nd Line Technical Support Analyst

Installation and configuration of Microsoft Windows Server – all versions

Installation and configuration of Microsoft Client OS – all versions.

Microsoft Exchange – all versions

Advanced network troubleshooting

Firewall configuration

DNS, DHCP, TCP/IP and internet routing

IT best practices and configurations

Role:

Providing escalation support to the help desk

Setup and configuration – Servers, firewalls, routers, wifi

Help with project planning and implementation

Going to site to help with installations and DR

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