Remote Complaints Case Manager — Customer Care

Tate is recruiting a Complaints Case Manager to join a local authority in Bristol. You will manage a personal caseload of non-statutory escalated complaints and Ombudsman enquiries, coordinating complex cases and ensuring timely, clear responses.

You will provide guidance on handling complaints, balance customer needs with statutory responsibilities, and contribute to service improvements while working remotely on a full-time basis under a temporary contract until Feb 2027.

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