People & Service Delivery Manager

Company: University College London Hospitals NHS Foundation Trust
Apply for the People & Service Delivery Manager
Location: City of Westminster
Job Description:

University College London Hospitals NHS Foundation Trust seeks an experienced One Desk Manager to lead a multi-tier customer service team, ensuring resource readiness and top-quality support for students, staff, suppliers and partners. You will drive performance via KPIs, coach teams, and foster evidence-based decision making.

You will liaise with HR, Finance and Payroll, leveraging Lean Six Sigma principles where possible, and contribute to continuous service improvements in a busy, complex

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Posted: October 12th, 2026