Customer Services Manager – Hybrid Leadership & Impact

Lantra is recruiting a Customer Services Manager to join our team on a full-time, permanent basis in Kenilworth, with hybrid working (at least two days per week in the office). The role leads the Customer Service function, delivering a consistent, efficient, customer-focused experience across the end-to-end journey.

You will analyse feedback and performance data, drive improvements to systems and processes, and guide a team to maintain high service standards.

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