Passionate about delivering exceptional customer experiences? Looking to develop your career with one of the world’s most prestigious automotive brands? Due to internal progression, Ocean BMW is looking for a professional and customer-focused Service Advisor to join our successful Aftersales team. This is an exciting opportunity to work in a fast-paced, premium environment where customer satisfaction is at the heart of everything we do.
The Role
As a BMW Service Advisor, you’ll be the main point of contact for customers throughout their service and repair journey, ensuring they receive a seamless, professional experience from booking through to vehicle handover.
Key responsibilities include:
- Delivering outstanding customer service in line with BMW and Ocean Group standards.
- Managing customer bookings, vehicle check-ins and handovers.
- Keeping customers informed throughout the repair process.
- Liaising with technicians, Workshop Control and Parts teams to ensure efficient workflow.
- Presenting Vehicle Health Check findings and recommending additional work where appropriate.
- Resolving customer queries professionally and effectively.
- Maintaining accurate service records and documentation.
- Contributing to customer satisfaction and departmental performance targets.
About You
We’re looking for someone who:
- Is passionate about delivering excellent customer service.
- Communicates confidently and professionally.
- Is organised, proactive and able to thrive in a busy environment.
- Enjoys building strong customer relationships.
- Works well as part of a team.
A full UK driving licence is essential.
Working Hours
40 hours per week
Monday-Friday on a rotating shift pattern:
- 8:00am – 1630
- 9:30am – 1800
- Saturday mornings on a rota basis (8:30am – 1:00pm)
What We Offer
- 22 days holiday, plus bank holidays
- Company pension scheme
- Employee car scheme
- BMW manufacturer training and development
- Genuine career progression opportunities
- The opportunity to represent a world-renowned premium brand within a local family business setting.
If you’re looking to join a supportive team and build your career with BMW, we’d love to hear from you.
Proven experience as a Service Advisor in the automotive industry is desirable but not essential.
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