Service Desk Supervisor: Lead IT Support (Contract)

Winston Taylor is seeking a Service Desk Supervisor for a 6-month fixed-term contract. You will oversee the daily IT Service Desk operations, coach analysts, and act as escalation point for complex inquiries, ensuring robust ticket management and timely resolutions.

You will monitor KPIs and SLAs, manage joiners/movers/leavers, and drive continuous service improvement while maintaining high customer service standards. Excellent leadership and strong communication skills are essential.

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