Resident Journey Designer & Insight Specialist

Company: Notting Hill Genesis
Apply for the Resident Journey Designer & Insight Specialist
Location: London
Job Description:

Notting Hill Genesis is seeking a Customer Journey Designer to join the Customer Journey & Insight team on a 12-month fixed-term contract, helping shape services around residents’ needs from housing, repairs and payments. You’ll design and run resident research, create journey maps and artefacts, and present insights to stakeholders to drive practical improvements.

The role embraces flexible working and learning opportunities within NHG.

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Posted: October 11th, 2026