Company: City, University of London
Location: London
Job Description:
Overview
In this role you will lead the Business Operations Team within the School of Communication and Creativity, aligning operations with evolving school strategies. You’ll oversee administrative processes, space management, and events, including concerts and auditions, to deliver a high-quality, customer-facing environment. You will collaborate with central services to resolve issues and support staff development. This is a chance to shape operations in a dynamic, creative academic setting and contribute to an inclusive, sustainable campus culture.
Pay / Benefits
- sector-leading salary
- pension scheme
- staff training and development
Responsibilities
- Lead and line-manage the Business Operations Team, including workloads, training, and annual appraisals
- Streamline operations by implementing systematic processes aligned with school strategy
- Manage financial controls, budget support, and payments to visiting lecturers, freelancers, or guests
- Coordinate infrastructure and estates-related space projects and support high-profile events
- Build cross-departmental relationships with HR, IT, and Finance to resolve operational issues
Key requirements
- Degree-educated (or equivalent) with understanding of university structures and health and safety compliance
- Proven leadership in higher education customer support, team supervision, and staff development
- Strong operational management, problem-solving, and administrative support capabilities
- Excellent communication, ability to persuade and build relationships across academic and professional services teams
- Commitment to inclusivity, sustainability, and continuous professional development
- stakeholder management
- influencing and relationship-building
- collaboration across teams
- operational management
- budget controls and spend sign-offs
- space/project coordination (estates)
…
Posted: October 13th, 2026