Group, Conference and Events Sales Executive

Overview

In this role you drive revenue and client relationships for a busy MICE hotel, converting enquiries into bookings and coordinating successful events. You will work within the Commercial Team to deliver exceptional guest experiences and contribute to the hotel’s commercial growth. You’ll engage with cross-functional teams to ensure seamless event delivery and identify upsell opportunities. This is a chance to shape event experiences in a renowned hospitality brand and be part of an award-winning workplace culture.

Pay / Benefits

• 110 nights of discounted travel
• ESPP with 15% discount
• Paid parental leave
• Personalized caregiving support
• Crisis concierge
• Mental health resources

Responsibilities

• Manage group, conference, and event enquiries from first contact to contract confirmation
• Convert enquiries into bookings while meeting revenue and conversion targets
• Prepare contracts, quotations, and customer records
• Coordinate event logistics (catering, accommodation, AV, room setup, billing, compliance)
• Communicate event details to hotel departments via Delphi BEOs
• Build client relationships and generate repeat business
• Identify upsell/cross-sell opportunities to maximise revenue
• Collaborate with operational teams to deliver exceptional guest experiences
• Conduct hotel show rounds and represent the hotel professionally
• Support departmental sales objectives and overall commercial growth

Key requirements

• Proven sales mindset with results focus
• Strong organisation and time-management skills
• Commercial awareness and ability to maximise sales opportunities
• Confident negotiator with objection-handling and closing skills
• Excellent written and verbal communication skills
• Professional and confident telephone manner
• Proactive, positive attitude in a fast-paced environment
• Previous experience in sales, hotel sales, or events

• relationship-building
• negotiation
• communication
• knowledge of Hilton systems or hotel sales/property management systems
• experience within the MICE sector
• Delphi BEOs proficiency

…