Operational Resilience Manager – 12 months Secondment

• Analyse, simplify and update multiple business and other process maps, to reflect the current BAU processes, channels and associated third parties
• Manage live incidents impacting the Important Business Service
• Support the delivery of relevant communications to teams outside of the immediate community, to ensure that any changes/improvements to the end-to-end journeys are reviewed and updated in a timely manner
• Support the reporting of risk updates to Senior Management on a regular basis
• Build relationships internally, with the UK and wider HSBC colleagues, so that all teams within the Bank consider risk and apply customer-centric thinking as part of their decision-making processes
• Experience in dealing with process improvements / optimisation
• The ability to multi-task, adapt to ever-changing priorities, be able to navigate ambiguity, and possess deep sense of ownership and attention to detail
• Naturally curious with an ability to really get to the heart of problems and identify root causes
• Excellent written and verbal communication skills and presentation abilities, actively listen, and possess the ability to explain issues and decisions to a range of stakeholders
• Experience of making timely and rational decisions/escalations, based on relevant information and experience
• A proven track record of working closely with others and wider teams to deliver unified outcomes, but equally comfortable operating on their own initiative as a sole contributor
• Strong analytical skills

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