Overnight Customer Service Team Lead | 4-on 4-off Hybrid

Starling Bank is seeking an overnight team leader to mentor and motivate a Contact Centre squad, delivering outstanding service across channels while managing 37.5 hours per week on a 4 on 4 off pattern between 20:00 and 07:15.

You will champion a culture of excellence, coaching staff, driving improvements, and ensuring responsive support to customers 24/7 with a focus on quality and efficiency in a hybrid working setup.

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