VANRATH are recruiting for an Internal Sales Representative to join an established manufacturing business based in Derry. This is an excellent opportunity for an organised and customer-focused individual to join a busy sales team, providing day-to-day sales administration and customer support. The successful candidate will play a key role in processing customer orders, responding to enquiries and ensuring a smooth and efficient sales process.The Role
- Process customer orders from initial entry through to delivery, ensuring accuracy at every stage.
- Respond to customer enquiries regarding orders, deliveries, pricing and product information.
- Build and maintain strong relationships with customers, providing a professional and efficient service.
- Liaise with internal sales teams, Buyers and Planners to coordinate orders and delivery schedules.
- Maintain accurate customer records and update information on internal systems, including SAP.
- Prepare sales reports and maintain customer order status information.
- Assist with customer requests and manage information through electronic trading portals.
- Monitor order progress and follow up on any delays or changes, keeping customers informed.
- Assist with monitoring sales performance and reporting on expected sales where required.
- Handle customer complaints and queries professionally, escalating issues where necessary.
- Support the smooth day-to-day running of the sales and customer service function.
The Ideal Person
- Previous experience in internal sales, sales administration or customer service.
- Experience within a manufacturing or distribution environment would be advantageous.
- Strong organisational skills and excellent attention to detail.
- Good communication and customer service skills.
- Confident using Microsoft Office and internal business systems; experience with SAP or other ERP systems would be beneficial.
- Ability to manage multiple tasks and prioritise workloads effectively.
- A proactive, reliable and team-focused approach.
Working Hours
- Monday to Thursday: 8am – 5pm
- Friday: 8am – 12pm
Benefits
- Strong base salary
- 33 days’ annual leave, increasing to 34 days after two years’ service
- Life assurance
- Health Shield Health Cash Plan
- Enhanced maternity pay
The Opportunity
This is an opportunity to join an established manufacturing business in a varied internal sales role, offering the chance to develop your sales administration and customer relationship skills within a supportive team environment. For further information on this vacancy, or to discuss your wider career options, contact VANRATH.
Skills:Internal Sales Sales Admin Account Management Retention Renewals Customer Service
Benefits:Bonus Health Insurance Enhance Mat
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