Senior Customer Service Representative
VANRATH are delighted to be working with a leading manufacturer in Derry to recruit a Senior Customer Service Representative to join their Customer Service team.
This is a varied, customer-facing role responsible for managing external customer relationships and liaising between customers, internal departments and the Managers, ensuring efficient co-ordination of the order-to-fulfilment process using SAP. You will lead engagement with customers at European level on electronic trading portals such as SAP Ariba, and provide management back-up for the Customer Service Manager.
Location: DerryHours: Monday to Thursday 8am – 5pm, Friday 8am – 12pmAbout the RoleKey Responsibilities
- Manage all aspects of order entry, order processing and order shipment
- Communicate with customers on order status, changes, confirmations, complaints and queries in a professional and courteous manner
- Create and maintain customer records in SAP, including order preferences, product feedback, address, billing and contact information
- Work with Buyers and Planners to achieve on-time customer deliveries
- Lead engagement with European customers on electronic trading portals (e.g. SAP Ariba), managing portal requests and subsequent deployment
- Prepare weekly order status reporting, OTIF reporting and distribution, and reports for internal and external sales meetings and customer visits
- Attend weekly operations and customer priorities meetings to review OTIF performance and customers with urgent or changing demand
- Complete the Customer Service dashboard and support the review of expected sales to ensure month-end targets are met
- Provide management back-up for the Customer Service Manager, including preparing data for the Weekly Sales Outlook
- Comply with and support all Health, Safety and Environmental programmes, policies and procedures
What You Will NeedEssential
- GCSE Maths and English (or equivalent)
- 2 years’ demonstrable customer service experience within a manufacturing environment
- Experience working within a global company
- Previous experience with ERP systems
- Strong organisational skills and attention to detail
- Excellent relationship-building skills
- Excellent written and verbal communication skills
- Excellent IT skills, including MS Office
Desirable
- Degree
Benefits
- Life assurance
- 33 days’ holiday, increasing to 34 days after 2 years’ service
- Health cash plan
- Enhanced maternity pay
For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.
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