Interim Service Manager

Interim Service Manager

Canning Town, East London | Homelessness / Supported Accommodation

£20-£23 per hour PAYE + Holiday Pay

Monday, Wednesday & Friday | 9:00am-5:00pm

Interim role until the start of November

Are you an experienced Service Manager with a strong background in homelessness, supported accommodation or Housing First?

We are currently recruiting for an experienced Interim Service Manager to lead the Harbour Project on a part-time basis until the start of November.

Key Duties

• Lead the day-to-day management and operational delivery of the Harbour Project.
• Manage, support and supervise the frontline team.
• Embed Housing First, trauma-informed and person-centred approaches.
• Oversee complex cases, safeguarding, risk, ASB and tenancy-related issues.
• Ensure residents receive effective support focused on tenancy sustainment, wellbeing and independence.
• Work closely with local authorities, commissioners and external agencies including mental health, substance misuse, probation and NHS services.
• Monitor service quality, performance and compliance, identifying opportunities for improvement.
• Respond effectively to incidents, safeguarding concerns and urgent operational issues.

About You

The successful candidate will ideally have:

• Previous Service Manager or senior management experience within homelessness, supported housing, Housing First or a related service.
• Experience managing and developing frontline support staff.
• Strong experience with safeguarding, risk management and complex case management.
• Experience supporting people experiencing homelessness, substance misuse, mental health difficulties and/or multiple complex needs.
• A strong understanding of trauma-informed and strengths-based approaches.
• Excellent communication, leadership and organisational skills.
• Experience working with multiple agencies and external stakeholders.

Housing First experience would be highly advantageous.

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