My client is looking for an experienced, confident and highly practical First-Line Field Support Engineer to join us on an initial three-month contract.
You must be able to be DBS cleared and have a clean, UK driving licence with your own transport. Expenses are paid.
Your new role
This is a hands-on, field-based position supporting charitable organisations across Birmingham and the surrounding areas. The successful candidate will spend a significant proportion of the working day driving between locations, resolving technical issues directly with users and completing equipment deployments and other IT support activities.
This is not a traditional office-based or service-desk position. The engineer will predominantly work independently in the field and must be confident diagnosing and resolving technical problems without direct on-site support.
- Provide first-line technical support directly to users across multiple locations.
- Diagnose and resolve hardware, software, user account, connectivity and Microsoft 365 issues.
- Install, configure and deploy laptops, desktop computers, mobile devices and associated equipment.
- Support Microsoft 365 deployments, user migrations and account changes.
- Configure user profiles, applications, printers and peripheral devices.
- Troubleshoot Microsoft 365 applications, Windows & Mac devices, networks, Wi-Fi and printing issues.
- Replace, move, reconnect and physically install IT equipment where required.
- Follow established technical documentation, deployment processes and knowledge-base instructions.
- Maintain accurate records of work completed, equipment deployed and unresolved issues.
- Escalate more complex incidents appropriately, providing clear diagnostic information.
- Communicate professionally with users at all levels, including those with limited technical knowledge.
- Manage their own daily workload and travel schedule across multiple sites.
What you’ll need to succeed
- Previous experience working in a first-line IT support or field engineering role.
- Practical experience delivering Microsoft 365 deployments or migrations.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune.
- Good working knowledge of Windows laptops and desktop computers.
- Strong hardware and software troubleshooting skills.
- Experience installing, configuring, deploying and replacing IT equipment.
- Experience supporting users in the field rather than solely from behind a service desk.
- The ability to follow technical documentation and use a knowledge-management system effectively.
- The ability to identify when an issue needs to be escalated and provide clear technical information.
The Royal Orthopaedic Hospital NHS Foundation Trust
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