Lead a High-Impact Customer Service Team – Banking

Teleperformance Ltd is recruiting a Team Leader to manage a Customer Service team for a UK banking client in Birmingham. You will coach, mentor and grow agents toward high performance, while ensuring compliance with all client rules and procedures.

You will foster a positive, engaging culture, tracking KPI targets (NPS, FPOC, CCTR, AHT) and driving continuous improvement. Banking experience is desirable and the role requires robust people management skills.

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