Service Manager | Lympstone

Company: VIVO Defence Services
Apply for the Service Manager | Lympstone
Location: Exmouth
Job Description:

Who We Are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What We Do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Location

Exmouth, Devon, GB, EX8 5HS

Lympstone – on site role

Contract Type

Permanent, Full Time

Salary

£42,000 – £45,000

About You

You will have experience managing facilities management, maintenance or operational service delivery within a complex environment, with a strong understanding of compliance, customer service and contractor management.

You will be confident leading teams, coordinating multiple workstreams and managing supply chain performance to achieve agreed targets. Experience in reactive maintenance, planned maintenance, project management, statutory compliance and Billable Works delivery would be highly beneficial.

You will have a strong understanding of Health & Safety requirements, Safe Systems of Work, RAMS, permits and relevant legislation including asbestos, legionella and fire safety management. Experience of CAFM systems such as Maximo, along with strong IT skills and the ability to analyse service data, will support your success in this role.

You will be an excellent communicator with the ability to build positive relationships with customers, stakeholders and operational teams. You will be organised, proactive and able to manage competing priorities while maintaining high standards of quality, safety and service delivery.

A relevant technical qualification in Building Services, Engineering, Facilities Management or a related discipline (or equivalent experience) is required. Additional qualifications such as IOSH, SMSTS, Temporary Works Coordinator or CDM training would be advantageous.

This role requires a customer-focused leader who is committed to delivering excellent service, developing strong partnerships and driving continuous improvement across the estate.

What We Offer

  • 6% employee matched pension contribution
  • 25 days annual leave
  • Single private medical cover
  • Life assurance 2x annual salary

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

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Posted: October 12th, 2026