Professional Services Engagement Manager

Overview

In this role you help customers accelerate software delivery transformation by aligning Sales, Professional Services, and Delivery teams to design and deliver value through Harness. You combine technical insight with consultative selling to shape service engagements that deliver measurable outcomes. You lead discovery, solutioning, and proposals, ensuring engagements are well-scoped, funded, and positioned for success. You act as a trusted advisor to customers and internal teams, driving adoption, value realization, and scalable delivery. This is a chance to influence customer journeys at scale in a fast-growing AI software platform company.

Pay / Benefits

• Comprehensive healthcare benefits
• Flexible work schedule
• Paid Time Off and Parental Leave
• Monthly social and team building events
• Monthly internet reimbursement
• Quarterly TGIF-Off / 4 days

Responsibilities

• Lead scoping sessions, discovery workshops, and solution discussions to determine the right mix of packaged and custom services
• Develop and present professional services proposals, solution recommendations, pricing, and SOWs with clear scope and outcomes
• Collaborate with Sales, Customer Success, Implementation Engineering, Technical Program Managers, and delivery partners to ensure engagements are well-scoped and executable
• Support the commercial sales process through guidance on pricing, terms, assumptions, and implementation approaches while mitigating risk
• Drive bookings and margin targets via forecasting, opportunity management, and strategic engagement with key accounts
• Serve as a trusted advisor to Account Executives and Customer Success to identify opportunities and integrate services into the customer journey
• Translate customer requirements into detailed implementation plans with a smooth handoff from sales to delivery
• Communicate market feedback and opportunities to leadership to improve offerings and delivery efficiency
• Create enablement content on capabilities, value propositions, methodologies, and best practices for internal teams
• Occasionally lead implementation engagements of core Harness modules (CI/CD/STO/IacM) as a sales-sensitive landing vehicle for large deals via Paid Pilot sales motion
• Instill confidence in prospects about Digital/DevSecOps/AI transformation by drawing on technical leadership experience

Key requirements

• 5+ years in technical sales, professional services, solutions consulting, or a customer-facing role in software delivery, DevOps, cloud, or developer tooling
• 5+ years as a manager or technical lead in software engineering, DevOps, cloud, or related fields
• Strong understanding of CI/CD, DevOps, platform engineering, cloud-native technologies, and software development lifecycle best practices
• Proven ability to consult on technical transformation initiatives to improve delivery processes and outcomes
• Experience scoping complex engagements, developing service proposals, and drafting clear SOWs
• Track record of positioning and selling professional services, including pricing, forecasting, and negotiations
• Strong executive communication, presentation, and stakeholder management skills
• Experience building cross-functional partnerships to drive outcomes across Sales, CS, Services, and Engineering
• Proficiency with Salesforce and related sales operations tools for opportunity management and forecasting
• Customer-first mindset, strong business acumen, and ability to balance technical depth with commercial aims
• Passion for trends in DevOps, software delivery, platform engineering, and developer productivity

• Executive-level communication
• Stakeholder management
• Consultative selling
• Salesforce proficiency
• Knowledge of CI/CD and DevOps practices
• Cloud and platform engineering concepts

…