Senior Manager – Admin & Operations

Overview

In this role you will be the operational backbone for the Football Schools department, owning data, reporting and administration that underpin revenue and growth. You will lead platform and reporting strategy, ensure accurate financial planning, and oversee customer and procurement processes. You’ll partner with Finance, Technology, Procurement and Legal to deliver timely insights and robust controls. This is a high-impact, cross-functional position at a club prioritising data-driven decision making and sustainable profitability.

Responsibilities

• Own data, reporting and management information for the department; ensure completeness and accuracy
• Produce monthly performance reporting and develop metrics on customer lifetime value, retention and partner performance
• Lead budgeting inputs, track performance against plan, and surface variances; align with central finance
• Specify and select operating platform with Technology and Procurement to serve domestic and international operations
• Oversee customer administration, billing and consent; ensure smooth enrollment and invoicing from day one
• Manage procurement, stock control and central resources; coordinate with procurement processes
• Provide insights and forward planning for 6–24 month horizons; support strategy development
• Lead, develop and performance-manage the administration team
• Ensure data protection and safeguarding compliance for children and partners

Key requirements

• Proven track record of owning management reporting and data in a multi-site or multi-product business
• Budgeting and forecasting experience with variance analysis
• Financial literacy including P&L awareness and working with central Finance
• System specification, requirements definition and platform evaluation
• Ability to convert transactional data into usable management information
• Experience in high-volume customer administration, ideally subscription or recurring revenue
• Procurement, purchasing and stock control within a large organisation’s financial framework
• Experience leading and developing an administration or operations team
• Knowledge of data protection and consent under UK GDPR
• Ability to collaborate across Finance, Technology, Procurement and Legal without direct authority
• High attention to detail and consistency in repetitive work

• attention to detail
• cross-functional collaboration
• leadership and people management
• Power BI
• Tableau
• Advanced Excel

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