Job Description
Role Overview
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We create unimagined connections between humanity and nature, and as our Installation Lead, you'll bring that vision to life in the UK's most prestigious spaces.
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You'll install breathtaking living walls and biophilic environments across luxury hotels, premium offices, and high-end residences that improve wellbeing and promote sustainability. As the trusted face of the business on site, your technical excellence and professionalism will uphold our world-class reputation and generate the referrals that fuel our growth.
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This role offers a clear career pathway to Senior Installation Lead with structured development and salary progression for professionals who value premium standards, lead a team well and make a meaningful impact on our clients and operation.
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Main Duties and Responsibilities:
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The role includes the following activities while it is not limited to them
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Installation Excellence
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– Lead and execute professional installations of live, artificial, and preserved planting displays in luxury and commercial environments
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– Interpret technical drawings, proposals, and design specifications from the Sales Department with precision
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– Select and use appropriate tools, fixtures, and mounting systems to ensure safe, secure, and aesthetically perfect installations
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– Conduct thorough quality checks to ensure all displays meet company standards and design intent
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– Perform on-site adjustments, repairs, snagging, and post-installation corrections as required
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– Ensure proper plant care protocols are completed before handover to clients
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Client Relationship Management
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– Act as the primary representative on site, delivering exceptional customer service
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– Communicate professionally and courteously with clients, addressing queries and concerns in real-time
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– Provide clients with care instructions and maintenance guidance where appropriate
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– Represent brand values and mission in every client interaction
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– Work respectfully and non-disruptively in occupied commercial and luxury residential spaces
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Team Collaboration & Logistics
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– Collaborate closely with the Head of Projects, Warehouse Supervisor, and Customer Support to ensure seamless project delivery
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– Assist with loading, unloading, and transporting displays, products, tools, and equipment to job sites
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– Support team members to meet project deadlines and maintain delivery schedules
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– Maintain immaculate vehicle and tool housekeeping standards (5-star expectation)
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Health, Safety & Compliance
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– Adhere to all health and safety procedures, protecting yourself, colleagues, and clients
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– Maintain current CSCS Card, IPAF certification, and other construction site credentials
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– Use appropriate PPE at all times and ensure safe working practices
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– Manage waste disposal and site cleanup in accordance with site rules and environmental standards
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What We're Looking For
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Qualifications:
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– Valid UK full and clean driving licence:
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– CSCS Card (minimum),
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– IPAF certification preferred or the willingness to be trained
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– First Aid at Work certification preferred or the willingness to train
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Required Experience:
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– Minimum 2-3 years in planting, landscaping, interior fit-out, or similar trades
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– Experience interpreting technical drawings, specifications, and design proposals
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Desirable Experience:
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– Experience with biophilic design, living walls, or luxury interior planting
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– Knowledge of plant care and horticultural best practices
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– Experience working in high-end residential or commercial environments
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Skills:
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– Excellent Customer-facing skills: Professional communication, rapport and relationship building skills with the ability to represent a premium brand on site
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– Physical capability: Able to lift heavy items, work at height, and manage physically demanding tasks
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– Carpentry, joinery, or general construction skills. Confident using power tools, hand tools, and installation equipment safely and effectively
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