Director – Founder’s Office (Product & Tech)

Overview

In this role you partner directly with the Founder to shape Zapp’s consumer mobile product strategy and own the end-to-end iOS experience. You translate vision into a practical roadmap, align engineering, design and business stakeholders, and drive measurable outcomes across the customer funnel. You balance strategic leadership with hands-on product delivery in a fast-growing, founder-led environment. This is your chance to influence core product bets at a high-velocity startup with a clear impact on customer acquisition, engagement and revenue.

Pay / Benefits

• Competitive salary & equity package
• 25 days of annual leave plus bank holidays
• Private Health Insurance
• Extended sick pay and maternity/paternity leave pay

Responsibilities

• Serve as strategic thought partner to the Founder on consumer product direction and opportunities
• Translate vision into executable product strategy for the iOS experience (acquisition through retention)
• Represent the product function in senior leadership discussions with data-backed narratives
• Act as a connector between Founder’s Office and engineering/design to ensure execution aligns with intent
• Own the entire consumer mobile experience from onboarding to post-order engagement
• Define and manage the consumer mobile roadmap with tight alignment to Engineering and Design
• Drive development of iOS capabilities (push, Apple Pay, recommendations, real-time tracking, loyalty)
• Establish and own KPIs across activation, engagement, retention and revenue
• Stay ahead of iOS updates and mobile UX trends to maintain competitive app performance
• Lead and align stakeholders across Engineering, Design, Marketing, Commercial, Operations
• Own high-impact initiatives end-to-end from scoping to delivery, measurement and iteration
• Identify and remove blockers that slow product execution or degrade UX
• Champion rigorous experimentation and data-led decision-making across the product team

Key requirements

• 7+ years of experience in product management/strategy with executive-level exposure in a high-growth environment
• Proven track record building and scaling consumer mobile apps with strong user engagement and retention
• Deep understanding of the consumer product lifecycle (acquisition, activation, retention, re-engagement)
• Strong quantitative skills and systems-thinking with ability to break down complex problems
• Executive presence and ability to influence senior stakeholders across functions
• Experience working directly with founders or C-suite leaders as a trusted partner
• Ability to collaborate with mobile engineers and designers translating user needs into high-performance features
• Experience with mobile analytics platforms (e.g., Mixpanel, Amplitude)
• Desirable: strong grasp of iOS ecosystem (Apple Human Interface Guidelines, Apple Pay, push, real-time tracking, location services)
• Desirable: experience in on-demand delivery, grocery, e-commerce, or marketplace platforms
• Desirable: background in strategy consulting or VC/PE plus operational product roles
• Desirable: experience preparing materials for board/investor updates

• executive presence
• cross-functional collaboration
• data-driven decision-making
• iOS product development
• Push notifications
• Apple Pay integration

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