Department
Customer Experience
Employment Type
Permanent – Full Time
Location
Newark
Reporting To
Rachael Foreman
Description
At Reconomy Connect, we’re changing the way the world thinks about waste. By bringing together several of Reconomy’s market-leading brands and specialist services, we’re leading the shift from traditional waste disposal to smart, sustainable resource management.
Why Join Us
At Reconomy Connect, Newark, our success is built on four core values:
- Community: We work hand-in-hand with the communities we serve, creating cleaner environments and supporting local development.
- Colleague: We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
- Customer: We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
- Environment: Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.
Reconomy Connect, Newark offers a dynamic, inclusive, and forward-thinking workplace where your ideas matter and your work makes a difference.
About The Role
Build and maintain strong relationships with our network of partners across the UK through effective communication skills both written and verbal.
Effectively deal with customer queries through thorough investigation and effective questioning, accurately recording the process using Salesforce and providing an outstanding customer services experience.
Deliver outstanding customer service both internally and externally through having a proactive attitude and taking ownership for everything that you work on.
Manage your own daily workload with the support of regular one to ones with your direct manager. As a key member of the Customer Services Team, you will be required to deliver against your personal targets and therefore contribute to the overall success of the team.
Maintain customer records and service details using Salesforce so information is accurate and up to date and can be used effectively throughout the business.
Negotiate with suppliers to ensure that we deliver to our customers the most effective solution to deal with their waste requirements. Through this negotiation, you will secure competitive market rates and delivering back to our customer best in class service whilst maintain company profit margins.
You will gain and expand your knowledge of your client’s industry and that of the waste industry. You will make a difference to your customer by using this knowledge to offer bespoke solutions to your client base in line with the client’s needs and strategic plan without compromising legislation, service provision and margin.
This position is based in Newark, Nottinghamshire. As this is an office-based role, you will be required to live within a reasonable commuting distance and be able to attend the office each working day.
The role is full-time, working 40 hours per week, Monday to Friday, with additional Saturday and Bank Holiday cover required on a rota basis.
What We Need From You
- Delivered outstanding customer service in a previous role.
- The ability to work on your own and manage your time whilst being an effective team member.
- Grade C in Math’s & English GCSE.
- IT skills, being able to use Word, Excel, and PowerPoint.
What We Offer
- Financial perks: Pension scheme, length of service rewards, and referral bonuses
- Exclusive discounts: MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts
- Health & wellbeing: Flu jabs, eyecare vouchers, and an Employee Assistance Programme
- Mental health support: Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders
- Family-friendly: Enhanced maternity/paternity leave, birthday off, and holiday trading scheme
- Community engagement: Volunteer days and collaboration with local charities
- Generous holiday: Start with 23 days, rising to 25 after 2 years, plus buy/sell options
- Employee voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change
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